General Policies

Deposits

3-night non-refundable deposit required to reserve a room.
Transfers allowed once, if cancelling 7+ days before the stay. Transfers apply to a new or existing stay; we do not hold credits.
Exceptional situations may be considered for a credit — just ask.

Changes / Transfers

Adjustment: change dates within same booking month.
Transfer: cancel and move to completely new dates.
Notice: All stay changes require 7 days’ notice.

Transportation

Cats must always be in a carrier in our building hallways and office. Required by strata and the safety of all cats.
Double Door Entry - For safety reasons, please wait at the second interior door as indicated by signage. Use the doorbell if a staff member does not see you

Bill Adjustments

Payments are non-refundable. Early pick-ups do not reduce charges.
All Stays require 7 days’ notice to have it reflected on the bill

Office & Appointments

Appointments:

Drop-off: 9am–2:45pm
Pick-up: 9am–1pm (extension available with extra night charged)
Viewings: 12:30–2:30pm (15–20 min, not over long weekends, Spring Break, Christmas)

Open 7 days/week, 9am–3pm (closed Dec 25 & Jan 1).
15-minute time slots. $5 fee for arriving outside your scheduled time without prior call.

Booking Minimums

All Year: 3 nights
Summer & Spring Break: 5 nights
Christmas: 7 nights (Starting Dec 18-Dec 30)
Shorter stays may be allowed based on availability; minimum charges apply.

Seasonal Policies

Peak Season

Long Weekends: Easter, Victoria Day, Canada Day, Labour Day, Truth & Reconciliation, Thanksgiving
Spring Break: Dates vary
Summer: June 15 – September 15
Christmas: December 15 – January 5

Seasonal Surchage

Long Weekends: $10 per night on Friday, Saturday, and Sunday
Spring Break: $5 per night on dates within the Spring Break period
Christmas: $10 per night on dates within the Christmas period

Christmas Policies

Christmas bookings are exempt from discounts. Discounts only apply to dates outside December 15 – January 5.
A 50% deposit is required for bookings starting Dec 15 or later. Three nights of this deposit are nontransferable. The remaining deposit may be kept as a credit if you cancel at least 14 days before your arrival date.
Confirmation Policy: One month before your stay, we email you to confirm your booking. Please confirm within 7 days. If we do not hear from you within 14 days, your booking will be canceled to accommodate others on our waitlist.

Requirements

All Guests are required, unless exempt for medical reasons by a vet, to have the following:

Vaccinations

All cats must have a current FVRCP (HCP, Felocell 3, Distemper, etc.) vaccination, starting at 10 weeks old, and within the last 3 years. Proof is required before or at your first drop-off appointment. Accepted proof includes:

A copy of your cat’s most recent vet invoice (preferred)
A vaccine record or certificate from your vet
A VaxPassport (must be brought in person)
Verification via vet office call

Outdoor cats, those living with dogs, or purebreds are recommended to discuss Feline Leukemia and Rabies vaccines with their vet.

Flea Protection

Vet-approved flea medications only: Advantage II, Revolution, Selavectine, NexGard, or Bravecto. Flea collars are not accepted.

We carry Advantage II for $30 + GST.
Required for kitties over 1 year old.
If you bring your flea treatment to drop-off, we can show you how to apply it or apply it for you every time — no charge.

Spay & Neuter

All cats must be spayed or neutered after 6 months of age. We suggest doing this between 14–21 weeks old.