Birthday Special!

•  3-night non-refundable deposit required to reserve a room. 
• Transfers allowed once, if cancelling 7+ days before the stay. Transfers apply to a new or existing stay; we do not hold credits. 
• Exceptional situations may be considered for a credit — just ask. 

•  Adjustment: change dates within same booking month. 
• Transfer: cancel and move to completely new dates. 
• Notice: All stay changes require 7 days’ notice. 

•  Cats must always be in a carrier in our building hallways and office. Required by strata and the safety of all cats.  
• Double Door Entry -  For safety reasons, please wait at the second interior door as indicated by signage. Use the doorbell if a staff member does not see you 

•  Payments are non-refundable. Early pick-ups do not reduce charges. 
• All Stays require 7 days’ notice to have it reflected on the bill 

Appointments: 

• Drop-off: 9am–2:45pm 
• Pick-up: 9am–1pm (extension available with extra night charged) 
• Viewings: 12:30–2:30pm (15–20 min, not over long weekends, Spring Break, Christmas) 

•  Open 7 days/week, 9am–3pm (closed Dec 25 & Jan 1). 
• 15-minute time slots. $5 fee for arriving outside your scheduled time without prior call. 

•  All Year: 3 nights 
• Summer & Spring Break: 5 nights 
• Christmas: 7 nights (Starting Dec 18-Dec 30)
• Shorter stays may be allowed based on availability; minimum charges apply.