Frequently Asked Questions

•  What happens if my cat gets sick?
  While we do not supply medications, we maintain essential medical supplies and work closely with Dr. Lena DeJong at Coastal Rivers Animal Hospital.  When needed, Dr. Lena comes to visit your kitty at our facility, free of cost. If your cat requires care, we’ll assess the situation, contact you, and coordinate next steps. In urgent cases, we can take your cat to Boundary Bay Emergency for prompt treatment. 
• How often do kitties need medical attention in your care?
  Most cats do not require emergency care during their stay. Cats with preexisting conditions or special needs will be closely monitored and supported according to your guidance, and if needed, their vets recommendations.  
  

How do you decide which room is best for my cat?

 If you’re not sure which room type is best, that’s completely okay — we love helping with this.

When you fill out a reservation request, we’ll review your cat’s personality, history, energy level, and any special needs, and recommend the room that will set them up for the best stay. Room placement is something we take seriously, and we’re always happy to talk it through with you.

Our goal is always the same: a calm, safe environment where your cat can feel secure and build trust with our team. 

Why are internal-facing rooms often recommended for first stays?

Internal-facing rooms are designed to limit outside stimulation and allow us to fully curate your cat’s environment. This helps many cats — especially first-time boarders, shy kitties, seniors, or cats who are easily overwhelmed — adjust more smoothly.

Because stimulation is controlled, cats often feel confident exploring the kennel during their turns, which leads to more interaction with staff and a stronger sense of familiarity.

Why aren’t exterior-facing rooms recommended for a first stay?

All of our rooms are social and allow cats to see into the kennel, but exterior-facing rooms add an extra layer of stimulation from the outdoors. For cats who are new to boarding or new to our facility, this can be a lot to take in at once.

Once we’ve had the chance to get to know your cat and see how they respond to the environment, exterior-facing rooms can be a great option for confident or returning guests.

Can my cat change rooms during their stay?

Yes — in some cases, we may suggest a room change if we feel it would better support your cat’s comfort or wellbeing. This is always done thoughtfully and with your cat’s best interest in mind.

•  Our staff are responsible for cat care, cleaning, medication administration, and administrative tasks. 
• Arriving outside your scheduled time can disrupt safety and care, and may affect the relationship we are trying to build with your cat. 
• If you need a different time, please call the office. Slightly early arrivals should wait in their car until your scheduled slot. 

• Why is this required?
  We accept cats who go outside or live with dogs, and some of our staff have pets who go outdoors. This protects your cat and prevents accidental hitchhikers. 
• What type of flea protection is accepted?
  Vet-approved topical medications only. Recommended brands: NextGuard, Selavectine, Bravecto, Revolution, Advantage II. 
• Advantage II is available from us for a single 30-day dose: $30 + GST 
• Do we accept flea collars?
  No. 

•  What litter do you supply?
  We provide Naturally Fresh Walnut Litter in Super Odor Control (clumping, dust-free) and Dust-Free Pellets. 
• Can we bring our own litter or litter boxes?
  For sanitation and storage reasons, we ask that all cats use our litter and boxes. This keeps the environment clean and safe for everyone. If your cat has a medical need for a specific litter, please discuss it with staff before arrival — a vet note may be required.